This is on a user-by-user basis, not system-wide. ShoreTel Release 9 introduced “Personalized Call Handling” capabilities which allow individual users to block numbers based on Caller ID. Option 1: (Individual Basis) “Personalized Call Handling” ShoreTel Professional Services – Nuisances Call Handler.There are two options available for the ShoreTel system to block calls based on Caller ID. There are instances when users would like to Block Inbound Calls based on Caller ID and send them to voicemail.
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